Privacy Policy

1.1. Information collected about Users and Merchants and how we use it

Where you are a User, and we must fulfil our contract with you or where it is in our legitimate interests to provide our Services, we will confirm your identity, contact you, provide customer support (including via chat, in the comment section of our blog, or other platforms, where you may reach us), operate your account with us and invoice you. For the purposes mentioned above, we collect information that may contain the following personal data:

Name;

Company name;

Shipping information;

Email address and phone number;

Payment and billing information (payment method details, first and last digits of your payment card);

Order handling information

Suppose you have given your consent when registering your account, subscribing to our newsletter or blog, or sharing your email address or other personal data with us to receive further information (for example, our list of sub-processors). In that case, we will process your email address to send you the informative and promotional materials you have subscribed to, for example, newsletters, advertisements of our Services and other information about our Services that you have requested. You can unsubscribe from receiving the data mentioned above in our email footers and through your notification settings on drpeat.com. For Merchants, we will not use the contact details of your customers to market or advertise our Services to them directly.

When you call our customer support phone line, we may monitor or record the call to ensure the quality of our customer support. If you have a Printful account, we will retain the recording for as long as you have an account. If you do not have an account, we will delete the recording within 12 months or keep it, if needed to resolve disputes between you and us.

By using cookies and similar technology on our website, we may collect data such as information on your device, your preferences and information filled while visiting our website, your interaction with the website, and other information used for analytical, marketing, and targeting activities (including unique visits, returning visits, length of the session, actions carried out in the webpage). Learn more about how we use cookies on our website and how to opt out of interest-based advertising by clicking here.

As it is in our legitimate interests to ensure our network security and give you access to and improve our Services, we also collect the following technical usage data:

How and when you access your account;

Information about the device and browser you use;

IP address and device data.

1.2. Information collected about our Merchant’s Customers

Where we act on a Merchant’s behalf to fulfil an order concerning the Merchant’s customer (i.e. an end user of our Services), we are a data processor. We collect information relating to the Merchant’s customer, such as personal data relating to the end user of our Services, any personal data in the printing content (where applicable), personal data revealed during the use of any drpeat.com services, including name, email address, phone number, shipping address, and other information about the Merchant’s customers.

Suppose you are a customer of the Merchant (an end user of our Services). In that case, the Merchant is the data controller concerning your data and should provide you with the information on how your data is collected and processed when using our Services. Please read the Merchant’s privacy policy for further details. The Merchant is your contact for any questions about how it handles your data.

For Dr.Peat to provide you with our Services, we work with third parties with whom we may share personal data to support these Services. Your data may be shared with third parties who provide hosting and server co-location services, communications and content delivery networks, data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, email distribution and monitoring services, session recording services, marketing services, our legal and financial advisors, among others (together – “Third Party Service Providers”). The Third Party Service Providers may only receive the minimum amount of personal data necessary, depending on their particular roles and purposes in facilitating and enhancing our Services and business. They may only use it for such purposes. We will only share personal data to Third Party Service Providers that have undertaken to comply with obligations set out in applicable data protection laws.

While our Service may contain links to other websites or services, we are not responsible for each website’s or Service’s privacy practices. We encourage you to be aware when you leave our Services and read the privacy statements of every website and Service you visit. This Privacy Policy does not apply to third-party websites and services.

If you are a Merchant, by using our Services, you are providing us with irrevocable consent to use any Third Party Service Provider at our discretion to provide the Service.

Dr.Peat remains responsible for the personal processing of data carried out by Third Party Service Providers that Dr.Peat has engaged with for respective data processing in accordance with applicable laws.

In certain circumstances, we may also be required to share information with third parties to conform to legal requirements, respond to lawful requests by public authorities, and protect our or a third party’s lawful interests.

We may retain your data and your Customers’ information for as long as your relationship with us is active by having a drpeat.com account or as otherwise needed to provide you with our Services.

After terminating your relationship with us by deleting your drpeat.com account or otherwise ceasing to use our Services, we may continue to store copies of your and your Customers’ data as reasonably necessary to comply with our legal obligations, to resolve disputes between you and us or you and your Customers, to prevent fraud and abuse, to enforce our agreements, and to protect our legitimate interests.

If you are located in the European Economic Area, per European Union data protection regulations, you have certain rights concerning your data.

You have the right to request access to your data and to correct, amend, delete, or limit the use of your data by logging into your drpeat.com account or by reaching us using the contact information provided below. Furthermore, suppose you believe that we have unlawfully processed your data. In that case, you have the right to submit a complaint to your respective data protection supervisory authority or the contact information provided below. If you are the Customer of a Merchant, please get in touch with the Merchant to exercise your data subject’s rights stated above.

We seek to use reasonable organizational, technical, and administrative measures to protect personal data’s confidentiality, integrity, and availability. Unfortunately, no data transmission or storage system is guaranteed 100% secure. Therefore we cannot guarantee the absolute security of information. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your drpeat.com account, limit access to your computer and browser by signing off after you have finished your session, and avoid providing us with any sensitive information whose disclosure you believe could cause you substantial harm.

All of Dr. Peat’s authorized personnel processing your and your Customer’s data have committed themselves to confidentiality obligations. They shall not access or otherwise process your data without your authorization if it’s not to provide you with our Services.

If we experience a personal data breach, we will notify you (as a Merchant or a User) in compliance with the obligations set out in applicable laws.

All the information you provide may be transferred or accessed by Dr.Peat, its affiliated companies and subsidiaries worldwide to provide our Services as described in this Privacy Policy. When we share your information globally, we will take the necessary measures to ensure adequate data protection.

We may occasionally amend this Privacy Policy, for example, when introducing new services or features. The amendments to this Privacy Policy enter into force and are applied from the moment they have been uploaded to this page.

Therefore, we encourage you to check this page from time to time. By continuing to use our Services or otherwise providing personal data to us after the amendments to this policy have been implemented, you agree to the updated terms of the Privacy Policy.

If you have any questions about your data or this Privacy Policy, or if you would like to file a complaint about how we process your data, please get in touch with us by email at customer.service@drpeat.com.